Privacy Policy
What we collect
When you submit the care request form we collect the information you provide: name, phone number, email address, ZIP code, your relationship to the person needing care, details about the care required, timing, approximate weekly hours, preferred contact method and any additional notes you choose to share.
We also record basic marketing attribution: the page you arrived on and any campaign parameters in the link you followed. This tells us which pages help families find us. It does not identify you beyond the details you submit.
How we use it
- To contact you about your care enquiry using the method you selected.
- To understand what kind of care you are asking about before we call.
- To keep a record of the enquiry in our customer relationship management system.
- To measure which pages and campaigns are useful to families.
Who we share it with
We do not sell your information, and we do not distribute it to multiple competing providers. Submissions are transmitted to the customer relationship management platform we use to manage enquiries and follow-up, and are accessible to the coordinators responsible for responding to you.
We may disclose information where required by law, or where necessary to protect someone from harm.
Sensitive information
Please share only what is needed for us to understand the care request. Do not submit medical records, financial account details or government identification numbers through this website.
Cookies and analytics
This site may use cookies and similar technologies to measure traffic and attribution. You can block or delete cookies in your browser settings; core content will continue to work.
Retention and your choices
Enquiry records are retained for as long as needed to respond and to keep an accurate business record. You may ask us to correct or delete your information, or to stop contacting you, at any time by replying to any message from us or calling the number on this site.
Children
This site is intended for adults arranging care. It is not directed to children.
Changes
We may update this policy. Continued use of the site after an update constitutes acceptance of the revised policy.